Thanks for everything

July 6th, 2015

This is one of the easiest columns I’ve written – because I haven’t had to think of a topic! – but also one of the hardest, because it’s my last. As of today, I’m retiring from the hospitality industry. I’ll still be around for a few more months as I complete Read the rest of this entry »

HITEC – preparation is critical

July 6th, 2015

Need I remind anyone that HITEC is only two weeks away? This year in HFTP’s home city of Austin, it promises to be bigger than ever, with all the usual impossible challenge of trying to cover everything in only three days. Whether you’re looking for Read the rest of this entry »

Are mobile apps becoming too specialized?

May 12th, 2015

Mobile hospitality technology continues to be a hot topic, and Cornell’s Center for Hospitality Research recently surveyed hotel guests about what makes an app worthwhile. The report, “The Mobile Revolution Is Here: Are You Ready?” was sponsored by Intel and Monscierge.
It turns out that guests are more interested in using apps to Read the rest of this entry »

Keeping current with hotel technology: obsolescence is risk

April 24th, 2015

Why don’t hotels update their systems more often? Probably for the same reason that I’m still using a six-year-old laptop: the all-too-human ability to rationalize inertia. After all, it costs money and causes disruption to replace older technology Read the rest of this entry »

Conferences and connections

March 29th, 2015

We’re right in the middle of conference season again. Every year they seem to run back-to-back for a couple of months, and it’s hard to decide which ones to attend. They do take up a lot of time, especially with travel, but the educational sessions continue to be informative and thought-provoking and the networking is invaluable, so here we are.

I was at Rich’s Executive Vendor Summit last week, and am at Oracle Hospitality’s Industry Connect event this week. Both are very worthwhile for different reasons, but they do have a common thread. As always, the Vendor Summit had an excellent variety of sessions, with the added highlight this year of the Travel ‘N Technology (TNT) conference the day before, an event that included Read the rest of this entry »

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